privacy policy

We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the Data Protection Act 1998 and other applicable laws. You may contact Natural Health Star at any time with any privacy questions or concerns. Natural health star may change this policy by updating this page. Please check this page for any updates.

1. The information we collect about you:

When you buy

When you (a customer, seller or author/contributor) register to buy a product from we ask for and keep a record of the following information;


-Email address

-Contact details

-Postal address

We keep a record of any purchase(s) you make from so we, our sellers or both can help with any associated questions or issues with the order/purchase. We keep a record of any e-mail correspondence to us or our sellers so we can keep appropriate tracking of any issues or questions you have related to your order/purchase from us or our sellers on the site.

When you subscribe to our newsletter, website or become an author/contributor 

We will ask for and keep records of the following information:


-Email address

 When you use our website 

We may receive and store certain information automatically when you use the site through google analytics or web analytics. This tracking information allows us to better understand the kind of people who visit and what kind of information and products they are interested in. This ensures we can make our customer/visitor experience better. Personally identifying data is not used. The type of anonymised data that is collected is as follows:

-IP addresses used to connect your computer to the internet

-Browser type and version used to connect to our site

-Your operating system and platform

-Device type e.g. mobile or desktop

-A unique reference number linked to the data you enter on our system

-log in details

-the full URL clickstream to, through and from (including date and time. our site cookie number

-activity on our website including the pages you visited

-searches you made and products purchased

All of our activity falls within the Google terms of service as follows Google Analytics Terms of Service. You can also opt out of Google’s advertising tracking cookie or use a browser plugin to opt out of all Google Analytics tracking software.

2. What do we use your data for?

-to process your order as efficiently as possible

-to pass your orders to sellers who are selling their unique, handmade products on our site. Our sellers will supply your goods or provide services to you solely for customer administration. Our seller may use other agents to help with delivery and fulfilment to process and furnish you with any orders or queries.

-to send updates related to your order status

-to improve our products and services

-to contact you via email to ask you to review products you have purchased

-to keep appropriate records related to your order and any queries or problems

-to send promotions via email about new products, special offers or any other news/information which we think you will find interesting using the email you have provided us.

-to understand your interests and buying behaviour in order to improve your experience of

-to do market research and promotions for products and services on

3. Linking to other websites may contain links to other related websites. However, if you access these links from our site we can’t control the privacy of these sites. Hence natural health star is not responsible for the protection of privacy on these sites. When leaving and entering another site, please look at the privacy policy of the relevant site.

4. Our community’s privacy policies

 Our sellers

Our sellers must abide by the same legislation as us and if they gather and keep your information, they must provide information about their privacy policy. We are not responsible for any of the information once passed onto the seller with relation to any damages which you may suffer as a result of loss of confidentiality or related information. When you place an order with any specific seller via some of your personal details that you submit at registration will be required for the processing of your order and must therefore be forwarded to the relevant seller. If you wish to do so, you can verify the privacy policy with that seller.

Our authors may contain links to our authors’ websites. However, if you access these links from our site we can’t control the privacy of these sites. Hence natural health star is not responsible for the protection of privacy on these sites. When leaving and entering another site, please look at the privacy policy of the relevant site.

5. How do we protect your data?


The internet is not a completely secure medium for communication and as a result we cannot guarantee the security of any information that is exchanged between us via the internet. We are not responsible for any damages which you or others may suffer as a result of the loss of confidentiality of such information.

We take every precaution to protect your personal information that we hold by hosting our servers in a secure environment.


Secure Socket Layer (“SSL”) encryption technology is used for protection of information in transit for any sensitive transactions such as payments.

6. To Unsubscribe

To unsubscribe please click on the unsubscribe button on our website or email

7. How to access or change your personal data

 – You can change your personal data within your account in natural health star if you have one.

-You can request personal data that we hold about you, subject to us reserving the right to withhold such data to the extent permitted by law.

-We may charge an administration fee in line with data protection laws and we may also require appropriate evidence of identity.

– Our privacy policy is compliant with the data protection act 1998.